Refund policy
At ByPoom, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
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You may request a return within 30 days of delivery
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Items must be:
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Unused
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In original condition
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In original packaging
Restocking Fee
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We do NOT charge any restocking fee
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You will receive a full refund for eligible returns
Return Process
To initiate a return:
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Email us at info@bypoom.com
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Provide your order number and reason for return
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Our team will guide you with return instructions
Return Shipping
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Customers are responsible for return shipping costs (unless item is defective or wrong item sent)
Non-Returnable Items
The following items cannot be returned:
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Used or damaged items (not due to our fault)
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Items without original packaging
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Final sale or clearance items (if applicable)
Damaged or Wrong Items
If you receive:
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A damaged item
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Wrong product
👉 Contact us within 48 hours of delivery with photo proof
👉 We will provide a free replacement or full refund
Refund Process
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Once we receive and inspect your return, we will notify you
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If approved, your refund will be processed within 5–7 business days
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Refund will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your payment provider
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Then contact us at info@bypoom.com
Contact Us
For any return or refund questions:
Store Name: ByPoom
Support Email: info@bypoom.com
Phone Number: +19295816587
Business Address: 1132 Climbing Rose Dr, Orlando, FL 32818, USA
Support Hours: Monday - Friday | 9:00 AM - 5:00 PM (EST)
Saturday – Sunday: Closed